Terms and Conditions
1.1. Registration is not necessary at www.mygoodknife.com. Customers can register, using the registration form, if want to.
1.2.By registering as a customer in MyGoodKnife, customer should give required information (name, address, email, phone number).
1.3. Customer declare that the given information is correct.
1.4. By registering as a customer in MyGoodKnife, customer agrees to receive news and notifications from shop.
2.1. By placing an order at www.mygoodknife.com, customer verifies that customer is over 18 years old. 15–18-year-old buyers require their guardian’s permission when buying a product with funds that they have not acquired through their own work.
2.2. Placing an order at www.mygoodknife.com customer confirms, that aware of all local, state and federal laws regarding the possession or carrying of the ordering products. MyGoodKnife shall be held blameless for any infraction of laws by the purchaser.
2.3. Communication between the customer and MyGoodKnife shall occur either by e-mail, letter or telephone. After completing an order, customer get order confirmation be email. A binding sales contract will take effect after MyGoodKnife has sent to customer an order confirmation by e-mail.
2.4. Before the order has been delivered, the customer has the right to cancel the whole order, or parts of it, by e-mail, letter or phone. After customer’s getting email about shipping, cancelation of order is unable.
2.5 International orders are shipped at the customer’s risk. By placing an international order, the customer assumes all risk of confiscation en route. If customs should confiscate or return goods to MyGoodKnife, the customer is still responsible for all shipping charges including return shipping charges. If customs confiscate but do not return goods to MyGoodKnife, customer can’t count on payment return.
2.6 MyGoodKnife accepts payments only in euro. Prices in USD and RUB are shown only for customers approximate orientation.
2.7. MyGoodKnife does not allow evasion of taxes and customs duties at our expense. We specify only the actual cost of the product in the documents. If orders are placed within 48 hours to the same shipping address or from the same IP address (specifically, to split one order into several and not pay customs duty) – orders will be joined and sent in one parcel.
3.1. The valid price is given in euros (EUR). MyGoodKnife reserves the right to make price changes. Prices given in web-shop are available only in web-shop.
3.2 In original, all prices include VAT 24%. Orders to countries, which are not members of European Union Customs Union (EUCU) ship without tax. Choose Non EU to see prices without tax.
- 4. Delivery
4.1. MyGoodKnife ships worldwide, with the exception of countries, knive’s delivery to which is prohibited by international law.
4.3. Shipping is available after 100% order prepayment. Tracking number of parcel will be send to customer after dispatching. The estimated time of dispatch shall be 1 working day. If in one order customer orders items, which are located in different stocks (Helsinki and Lappeenranta), estimated time of dispatch shall be 3-4 working days (time of delivery from one stock to other).
4.4. Parcels to Finland and Estonia can be shipped by SMARTPOST.
4.5. Orders placed after 14-00 Friday will be shipped on the following Monday. On weekends and public holidays shipping is not possible.
4.6. All the customs fees and taxes are solely the buyers’ responsibilities. MyGoodKnife always declares the real value and contents of parcels.
4.7. MyGoodKnife supports the international fight against fraud, so orders are not sent to the public mail boxes and to hotels.
- Terms of payment.
5.1. Payments could be made with the following payment methods:
– Debit and credit cards. The card will be charged with a separate Nets form when making the order. In connection with making a credit card payment, the payer will be identified electronically with the help of the Verified by Visa or MasterCard SecureCode verification service, if such a service is linked to the payer’s credit card. Orders can also be paid for via online banking services
– Advance payment via a bank transfer. The customer will receive payment details for a bank transfer with their order confirmation. The amount to be paid is stated in the order confirmation sent by MyGoodKnife. The order is active within 10 days from the date of order.
5.2. If payment is not received by MyGoodKnife within 10 working days, order will be cancelled automatically.
6.1. Order can be cancelled by Customer only before shipping. After customer have got tracking info – cancellation is impossible
6.2. Private customers from Euro Union have the right to return unused products within fourteen (14) days of receiving the product(s), starting the day after the receipt date. The returned product(s) and product packaging shall be in the same condition as when received. In that case payment will be refund to customer within 30 days after getting product back. Refunds do not include shipping costs. The product packaging shall be unbroken and the product shall have no signs of use. Customers have to pay return shipping cost.
6.3. If the product to be returned is no longer flawless (the product was used or damaged by customer) – payment will not be refunded to customer.
- Deliveries that have broken in transit
All knives are checked by MyGoodKnife before shipping. If the package or the products ordered have been damaged in transit, a damage report should be filed immediately. Customer should inform local Post office about damage immediately. Also in that case inform MyGoodKnife’s custom service by email [email protected] MyGoodKnife do not accept claims, if customer choose shipping without tracking.
- Force majeure
MyGoodKnife shall not be held responsible for any delays, failures to fulfil obligation or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunction, other corresponding event beyond MyGoodKnife’s control.
- Solving disputes
9.1. Finnish law will be applied to any disputes or disagreements resulting from this Distance Sale Contract.
9.2. Any unarbitrated disputes shall be solved in the Lappeenranta District Court.
- Privacy and data protection
10.1. MyGoodKnife is secured with SSL (Secure Socket Layer) certificate by Thawte. MyGoodKnife webshop is encrypted with 128-bit SSL protection. So customer’s personal data and payment transaction is completely secure.
10.2. MyGoodKinife’s customer’s data is confidential. MyGoodKnife pledges not to divulge customer information to any other party than the company’s internal partners.
- 10.3 Privacy according to General Data Protection Regulation on
- Intellectual Property.
All information and content, including photos – is the property of Lämmin Tuuli OY (MyGoodKnife) and protected by Finnish laws and international laws.
- After-Sales Services and Guarantees
Any complaints regarding the goods or services supplied should be made to [email protected] or any other contact detail provided under contact information. Our business hours are from Monday to Friday 09:00 – 17:00 Finland time.
Quality is of top priority for MyGoodKnife and we stand behind the quality of our products. Therefore, all of our knives come with 1 year warranty. This warranty covers any and all defects in workmanship, build quality and materials used. In the case of a manufacturing or material defect MyGoodKnife will repair or replace the knife with the same or other model from our shop range taking into consideration any price differences and stock availability or retun money back.
The warranty does not cover improper usage that results in defects, dents, cuts, breakages and other damage to knife. Examples of improper usage, which may result in the warranty being voided include the following: throwing, pounding, prying, striking, hacking of hard objects for which the knife is not designed for*; overheating the knife or any part of it; incorrect maintenance of mechanisms or other parts; improper storage in harsh environments and storing without cleaning and care; attempting to repair or modify and other similar actions. Attention! Ceramic knives and Japanese high carbon knives not designed for cutting bones or other hard materials.
Small breaks of japanese knife’s cutting edge after cutting hard products – is not warranty case, but a result of improper use of the knife. Appearance of rust on carbon knives – is not a warranty case, but a result of improper care of the knife. Please work gently! For those manufacturers where most of the production steps are carried out manually, the dimensions may differ slightly from those stated. The difference from the declared size of a few millimeters is not a warranty case.
Do not wash your knives in the dishwasher. If the knife designed for the cleaning in washing machine the temperature be below of 180 C. The function of a knife is cutting and using it for purposes other than that is not covered by warranty. Knives are not suitable for prying or pounding, therefore blade tip breakage is not included in the warranty. Please match your tools to tasks – use the cutting edge to cut and your knife will proudly serve you indefinitely long. Some models that have specific designs may be suitable for heavier tasks in which case the warranty terms will be honored (e.g. sawing,throwing, axing and hacking etc.).
Warranty apply only to knives, but not to their packaging.
In warranty case please contact with our customer service [email protected]
Statutory Rights: These Terms and Conditions do not affect any of your statutory rights.
Lämmin Tuuli OY (MyGoodKnife) reserves the right to change these terms and conditions at any time without prior notice.