Quality is of top priority for MyGoodKnife and we stand behind the quality of our products.
The warranty covers any and all defects in workmanship, build quality and materials used. In the case of a manufacturing or material defect (after manufacturer confirms warranty case) MyGoodKnife will replace the knife with the same or other model from our shop range taking into consideration any price differences and stock availability or retun money back.
The warranty does not cover improper usage that results in defects, dents, cuts, breakages and other damage to knife. Examples of improper usage, which may result in the warranty being voided include the following: throwing, pounding, prying, striking, hacking of hard objects for which the knife is not designed for*; overheating the knife or any part of it; incorrect maintenance of mechanisms or other parts; improper storage in harsh environments and storing without cleaning and care; attempting to repair or modify and other similar actions.
Item broken in transit are covered by warranty if customer chose insured delivery. The warranty does not cover manufacturer boxes and packages.
Attention! Ceramic knives and Japanese high carbon knives not designed for cutting bones or other hard materials. Small breaks of japanese knife's cutting edge after cutting hard products - is not warranty case, but a result of improper use of the knife. Appearance of rust on knives - is not a warranty case, but a result of improper care of the knife. Please work gently!
For those manufacturers where most of the production steps are carried out manually, the dimensions may differ slightly from those stated. The difference from the declared size of a few millimeters is not a warranty case.
Do not wash your knives in the dishwasher. If the knife designed for the cleaning in washing machine the temperature be below of 180 C. The function of a knife is cutting and using it for purposes other than that is not covered by warranty. Knives are not suitable for prying or pounding, therefore blade tip breakage is not included in the warranty. Please match your tools to tasks - use the cutting edge to cut and your knife will proudly serve you indefinitely long.
Some models that have specific designs may be suitable for heavier tasks in which case the warranty terms will be honored (e.g. sawing,throwing, axing and hacking etc.).
Please, pay attention that the manufacturer is responsible for the quality of the goods and only the manufacturer makes the final decision whether the case is covered by warranty. Refund or replacement of item proceeding usually after approval of manufacturer.
In warranty case please contact with our customer service [email protected] .