Private customers from Euro Union have the right to return unused products within fourteen (14) days of receiving the product(s), starting the day after the receipt date. The returned product(s) and product packaging shall be in the same condition as when received. In that case payment will be refund to customer within 14 days after getting product back. Refunds do not include shipping costs. That means that even if shipping was free for customer, refund will exclude all expenses that Lämmin Tuuli OY incurred for sending the order. Customers have to pay the return shipping cost. The product packaging shall be unbroken and the product shall have no any signs of use. When returning product is on the way back to MGK store, customer is responsible for product's safety. We highly recommend to use insured delivery methods. If parcel will be damage or lost in transit - payment will not be refunded. If the product to be returned is no longer flawless (the product was used even once or damaged by customer) – payment will not be refunded to customer. For example, once used and washed kitchen knife is not consider as a brand new anymore and customer has no right to return it.
If you would like to use your return right, you shoul notify MGK customers service about the return in advance by email [email protected]